Alpha Omega Solutions - Solutions

DataMAX User-Friendly Statement Design with Data & Space Optimization

Benefits

• Improved readability
• Improved clarity/reduced confusion
• Increased member satisfaction
• Fewer support calls
• Fewer pages and lower weight = lower postage and printing costs
• Consolidated mailings

The Reality

• Statements and e-statements have the highest open rate of any customer communication piece
• Less than 10% of statements fully support marketing and customer service objectives
• Nearly 50% have a negative impact on customer relationships
• Bad statements drive more call center contacts and erode client perception

The Opportunity

• A redesigned statement that is clear and concise
• Improved member satisfaction
• An effective marketing tool
• Cost-effective or even cost-neutral
• Professionally formatted statement using the latest technology to reduce human error and enhance image

Sample Redesign

Features

Consulting Services:

• Alpha Omega works with your business to redesign your statements to be clear, concise, aesthetically pleasing and to support your brand objectives
• Weight reduction and ongoing weight management recommendations are made

Data Reformatting:

• A redesigned and reformatted custom statement not only enhances readability and customer satisfaction but makes it more efficient when mailing with paper and email o Alpha Omega works at the raw data level enabling adjustments and compensation for inadequacies of data problems
• Techniques are employed that allow for more lines per page to create a lighter, leaner statement resulting in fewer pages and reduced postage

Confidentiality:

• Ability to mask, adjust or delete unwanted or sensitive data
• Quality controls to catch paginations, unsealed envelopes, etc., before they reach the post office
• Redesign restructures statements to minimize confidential information that occurs on portions of the statements that may split off
• Member privacy is held to the highest regard and kept sacred during all mail processing

Statement Compression & Consolidation:

• Statements can often be compressed by 40-80% by duplex printing and eliminating redundant disclosures to save on paper and postage costs and to enhance member privacy
• Separate data fields can be appended and merged to include multiple accounts associated with a single member
• Credit cards, loan notices and year-end taxes may be placed in a single envelope to reduce costs associated with multiple mailings

CD Archival of All Merged Files:

• License-free
• Can be used on multiple workstations and any windows-based computer
• Provides backup in the event of disaster
• Is portable
• Can be copied to the network for communication between branches
• Improved communication and efficiency
• Lower operational costs

Page Reduction